Request Support

Do you need a quick solution to a technical problem?

New Clients Call 845.232-2050 option {2}

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support

A member of our support team will talk with you first to determine the nature of the problem.

How It Works

  • Step 1: Once you are on the phone with a member of our support team, they will take you through the connection process.
  • Step 2: You are prompted to download a small virus-free plug-in here. Please open the link or copy this into your browser: https://sos.splashtop.com
  • Step 3: Download and run the program from the link. It will show you a 9-digit session code. Just tell me the session code then I can connect to your device. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
  • Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.